Delivery and Returns

Please click on the following links for detailed shop information:
Ways to Pay
Delivery
Delivery Times & Prices
Returns Policy
Trade Description

Ways to Pay
We offer a variety of ways to shop and pay, as follows...

Online
The easiest way to buy is using our secure online shop, which you can browse using the product links to the left.

By Phone
You can place an order by calling us on 01736 448290. If we are not available, please leave your name and number and we will get back to you as soon as possible.

By Email
Email your order to caroline@llamarama.org

Wholesale
If you are interested in stocking Llamarama products, please contact Caroline by email (caroline@llamarama.org) or phone (01736 448290) to set up a wholesale account.

You can pay for your order by:
• Paypal, Visa, Mastercard, Maestro, Delta and American Express
• Cheques in Sterling (GBP). Please make payable to LLAMARAMA LTD Please write your home address, cheque card number, expiry date and guarantee level on the back of the cheque.
• GBP Sterling postal orders.

Overseas orders payable by credit card only.

Our Privacy Policy is available here.

Delivery
We can deliver to the following countries:

United Kingdom
Including Northern Ireland, Isle of Man, Isle of Wight, Channel Islands.

European Union
Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden. We also deliver to Switzerland and Norway at European Union prices.

New Zealand & Australia
We can exchange goods delivered abroad, but we will charge postage for these exchanges at the standard overseas delivery rates.

You may have to pay local import duties upon receipt of your order.

All prices are in pounds sterling (GBP). If paying with a non-UK credit or debit card, please check with your card issuer for conversion rates and any charges they may levy on foreign currency transactions. Please note that additional local import duties may be payable on receipt.

Delivery Times & Prices

Standard Delivery
For UK mainland orders, deliveries usually despatched within 3 working days. Please allow up to 10 days for the goods to arrive. Deliveries are made within working hours any may require a signature. For orders up to £35: £3.95. For orders over £35: FREE

Express Delivery
To guarantee next working day delivery, please specify this service and £10.00 will be added to the standard delivery charge shown above. Please note express delivery is only for UK mainland orders. For orders made after 1pm or at the weekend, will be despatched and delivered within 2 working days.

Europe & Oceania Delivery
Please add the following amounts to the standard charge. Please allow up to 12 days for delivery. For orders to the rest of the world, outside Europe, Australia & New Zealand please call 01736 448290 for a quote. Please note you may have to pay additional local import duties on receipt.

For orders under £100: £15
For orders over £100: £25

Returns Policy
We hope you are happy with your purchase. However if you would like to return an item, please send it within 14 days of receipt and we will provide a credit note, exchange or refund. Unfortunately we can not exchange earrings for hygiene reasons, and will only replace if they are faulty. We recommend that you return goods by recorded delivery and retain proof of postage. You will need to return the unused item and your receipt. Please return to:
Llamarama Ltd.
The Reens Farmhouse Church Road,
Heamoor,
Penzance,
Cornwall,
TR18 3JB

Goods are returned to Llamarama at your own expense. We cannot be held liable for goods that do not reach us. Should you wish to exchange goods, then you will be charged for postage and packaging at our standard rates. Llamarama will cover postage and packing for the replacement of faulty goods only. None of these terms affect your statutory rights.

Trade Description
Although we make every effort to ensure that all product descriptions and pictures are as accurate as possible, as all Llamarama products are handmade, each item is unique and there may be some slight variation in colour or size. We hope you appreciate that this is one of the joys of handmade products.

If you have any questions or queries about your order, or would like to learn more about Llamarama, please email us at caroline@llamarama.org, call 01736 448290 or write to us at the above address.